How do I collect my e-mail?
Your e-mail is received by our servers and stored until you choose to retrieve it. In order to fetch your e-mail you will need client software, which supports the Post Office Protocol v3 (POP3). Popular e-mail client software includes:
Outlook Express – http://www.microsoft.com/windows/ie
Netscape Communicator – http://www.netscape.com/download/
Eudora – http://www.eudora.com/
Pegasus – http://www.pegasus.com/
The majority of our clients use Windows on their desktop computers and choose to use Outlook Express, as it offers a good set of features and is included as standard on most recent Windows installations.
You should configure your e-mail client software to use the following:
Incoming (POP3) Server: mail.yourdomain.uk
(e.g. If your domain is pagehosting.co.uk you would use mail.pagehosting.co.uk).
Outgoing (SMTP) Server: post.pagehosting.co.uk
Do you provide an outgoing SMTP server (or Mail Relay) which customers can use?
Yes! We support mail relaying for customers using our SMTP server post.pagehosting.co.uk. However, you will need to authenticate use SMTP AUTH before the server will allow you to relay. We support either PLAINTEXT or LOGIN authentication methods. This is should work fine with Outlook Express, Eudora and Netscape. You should login with the same username and password as you use to pick up e-mail by POP3.
What is Mail re-writing and do you support it?
Yes! In the majority of cases, mail re-writing is used by clients who already have a dial-up account elsewhere, which provides their own subdomain, and allows them to use any mail aliases they wisht to. Mail can then be collected from the other provider's POP3 server, or delivered by SMTP.
e.g. Mail is sent to email@example.com, the mail is then re-written and forwarded on to firstname.lastname@example.org. The mail-rewriting system means that the local part (the part before the @ sign) is preserved. This can be extremely useful for organisations with their own internal mail server.
Do you restrict the disk space quota on e-mail boxes?
As our server resources are finite, we restrict mailboxes to a maximum of 250MB. We do not anticipate that customers will use even close to this limit on a regular basis. As a guide, most customer mailboxes rarely exceed 25MB. We expect that customers will generally use less than this. Clients regularly receiving large volumes of e-mail will be invited to purchase additional resources as per our terms and conditions. A 250MB mailbox will accommodate over 50,000 e-mails at 5k each which is usually more than sufficient for customers whose needs are best served by a shared hosting solution.
It is worth stressing that this limit exists more for our own protection from customers using huge amounts of resources, as it would be unfair of us to enforce a limit where we had not previously stated that a limit existed.
If you require further clarification on this issue, please e-mail email@example.com
Do you restrict the maximum e-mail size sent or received by your servers?
The current limit on our mail relay and incoming mail server is 200MB. This limit seems to be low enough to prevent huge e-mails consuming lots of server resources, and large enough to prevent any inconvenience.